Change of mind
We don’t offer change-of-mind returns or refunds on any order, plain or custom. Printed and embroidered goods are made specifically for you, so please check your sizing and proof carefully before you approve it.
Faulty, damaged or wrong items
If something arrives faulty, damaged, or not what you ordered, you’re covered by the Australian Consumer Law. Depending on the issue you may be entitled to a repair, replacement or refund.
Email us at [email protected] with your order reference and a photo of the problem and we’ll sort it out. We cover return postage for faulty items.
How to start a return
Email [email protected] with your order reference (it starts with “PR-”) and what you’d like to do. We’ll reply with the return address and next steps.
Refunds are made to your original payment method through Stripe, usually within 5 business days of us receiving and checking the return. Your bank may take a little longer to show it.
